Addressing team dynamics
Since the undercurrent is a largely invisible phenomenon we simply have to assume its existence. The undercurrent cannot be grasped or measured, yet it can a have a strong impact on team behavior and on the emotions of team members. Anyone who has ever been pushed out of a group knows how real that feels. And the glass ceiling in organizations has never been photographed, yet it has stopped many from advancing their careers. Once you try to discuss it, you may quickly drown in a swamp of individual abstractions, emotions and attitudes. So how can you talk about it?
One common technique is by using a metaphor, such as the famous iceberg, postulated by McClelland. The power of such an image is that people find it easy to link otherwise vague notions about the undercurrent to it. They will say the undercurrent is larger then what you see at the surface. Or that it can sink a ship (the team) when not perceived timely. The ship as a metaphor for the team actually allows for even more detail when trying to trace the undercurrent. What type of ship would you choose to describe the team? Who is on board? What is the destination? The cargo? How are the waters? The weather? And what would you see when you’d take a dive?
Does the undercurrent disappear when the group dies?
Another powerful method is to ask the team about unwritten rules. This easily opens the hatch to the hidden domains of team life. And since this type of rules are usually collective, this exercise brings to life the shared assumptions and conventions that give the team dynamics it’s robustness. A well-known unwritten rule is to not stand out from the crowd. This could impede the team to excel. A more positive rule would be: we share our successes.
Evaluation comes second
Once brought to the surface, you can then ask whether these rules are actually helpful or not, with regard to the team’s effectiveness. Most – if not all – of the undercurrent has a function in daily team life. Think, for example, of playing the victim as a way to avoid taking responsibility. Or think of team members acting out their need for influence (under the surface) by endless debate about decision rules (above the surface). But it is not all negative or damaging. The undercurrent can be comfortable, like a bath, filled with confidence and mutual acceptance.
There is an interesting body of knowledge around the concept of groupthink. Simply defined as the group thinking with one brain. A well know example is the so-called Abilene Paradox, which happens when everybody is overly afraid to hurt each other’s feelings; the collective ends up engaging in behavior that nobody actually wants.
This seems highly illogical, but not when you think of it as psychological. A good advice when talking about the undercurrent is to postpone any judgements. The hidden group dynamics have their own logic and most of it is with good intent. Only after the dynamics are understood they can be assessed. And yes, when the patterns of the undercurrent have a negative impact on the team, it is time to intervene and adjust. For example, the pattern to “be tough” may be useful in teams with physically and emotionally demanding tasks. It helps the team to cope with stress. But the same pattern can be dysfunctional when it prevents the team members from releasing necessary tension.
Avoid these pitfalls
Addressing and assessing the undercurrent is one of the most powerful team coaching tools. Here are some pitfalls you should avoid.
- Not all undercurrent is unconscious
The undercurrent is largely unconscious and subconscious. But not exclusively. Think of collective secrets, taboos and silent agreements. It can be a shock of recognition when issues from the undercurrent are made visible. Suddenly everyone appears to be feeling the same way. “If only we had known this before”. For similar reasons, other issues remain obscure. They are literally unthinkable or unspeakable. The Danish movie Festen (1998) offers a beautiful and horrifying example, where the protagonist breaks the collective silence during a family dinner… So be prepared to meet some resistance when trying to unmask the undercurrent. Some issues are concealed for a reason.
- You cannot empty the bucket
From a more philosophical angle: if we assume that the undercurrent is fluid, intangible and invisible, then by definition it’s impossible to discuss, since, once touched, it immediately surfaces. This process automatically creates a new undercurrent. You cannot dispose of the undercurrent, like you would empty a trash can. It also has no point to talk about more or less undercurrent. Be aware that in a conversation about the undercurrent, it’s exact dynamic can reflected in either a similar or a contrasting way by the new undercurrent. A good example is talking about power dynamics when the most power hungry people are suddenly not engaging in the debate.
- The undercurrent is systemic
The manifestations in the undercurrent are not just accidental or chaotic. They form patterns. The undercurrent is a constantly changing system. Just like planets in a solar system it is a dynamic equilibrium. Because the undercurrent is systemic, it makes little sense to break the mold with the replacement of a single individual. A common mistake is to remove one ‘difficult’ person from the discordant team, just to find that the same conflicts emerge some time later. If you want to change the undercurrent, it must be done with the entire team. Good luck!